Frequently Asked Questions
Have a question for us? We’re happy to help! See if the answer is in our frequently asked questions below. If not, email us a info@pitusa.co or give us a call at +1 (786) 409-4237 for further assistance.
- Can I change or cancel an order?
Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes or cancellations after your order has been placed. If a mistake was made, please call us at (786) 409-4237 immediately after placing your order and we will do our best to try to assist you. We apologize for any inconvenience.
*Please note that coupon codes cannot be applied to orders that have already been placed.
- When will I be charged?
When you place your order, your form of payment will be charged. If your order is cancelled for any reason, you will receive a refund within 5-7 business days. The exact timeframe for refunds is determined by your card's issuing bank.
*Please note that pre-ordered items are charged at the time the order is placed in order to reserve the item from our inventory.
- How long will it take to receive my order?
Please review our Shipping page for details on shipping timeframes depending on the shipping method and location for your order.
- Do you ship to my country?
Please review our Shipping page for a list of countries we currently ship to.
- Which payment methods are accepted? What if I there is an issue with my payment method?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Pitusa Gift Cards and Shopify Pay. Apple Pay and Google Pay are available for select device users.
If your credit card was declined, it may be because your information was entered incorrectly or there are issues with your card. Please check that you entered the correct CVV, and that the billing address matches the credit card. If you are still unable to process your order, please try a new payment method or contact your financial institution for more information regarding the decline.
- My order never arrived. What should I do?
Please call us at (786) 409-4237 or email us at info@pitusa.co if your order has not arrived by the estimated delivery date, and we will investigate further for you.
- How do I return/exchange something from my order?
All returns and exchanges are processed through our Returns Portal. Please visit our Returns page for detailed information about our Return Policy, and to submit your return/exchange request through our portal.
- Can I use more than 1 coupon code on an order?
Our system only allows one coupon code to be applied per order. If you have any coupons with future expiration dates, make sure to save them for your next order!
- How do I know which size to order?
Our women’s styles come in sizes Petite, Standard, or Tall. The primary difference is the length of the item, but there is some variation in width as well. Kids sizes also vary in length and width. Please visit our Sizing & Fit page to view our size chart for both adults and kids.
- What is the difference between your Inca and Pima fabrics?
Our signature Inca fabric is a 50/50 cotton/poly blend, which is lighter and more sheer than our Pima fabric. The Pima fabric is 75% Pima cotton and 25% Modal and provides more coverage.
- The style I want is out of stock. What should I do?
Please fill out the restock notification form on the product page for the out-of-stock item(s) you wish to purchase, and we will send you an email when the item is back in stock. For more information, please contact our customer service team at info@pitusa.co.
- Can I pre-order items that are not yet available for sale?
We occasionally have merchandise for sale that has not yet been received at our warehouse, and these will be marked as “pre-order” on the product page with an estimated ship date. You can order these items to reserve your favorite color or size. We'll ship it to you when supplies are available. We will contact you via email if the item's replenishment date changes or the item cannot be fulfilled for any reason. Pre-order items cannot be expedited and will be shipped via Standard Shipping once they are received at our warehouse. You'll receive a Shipping Confirmation email with tracking information as soon as your package on its way to you.
*Please note that pre-ordered items are charged at the time the order is placed in order to reserve the item from our inventory.
- Do you offer price adjustments?
We are unable to process price adjustments for merchandise purchased at store locations or independent boutiques and department stores. Please contact the store directly for assistance.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied to orders placed before or after the promotion discount was activate.
- Will I be charged taxes?
We are required to collect local sales tax in states where Pitusa has a physical presence. A physical presence can be a store, a warehouse or customer service center. We currently collect sales tax in the state of Florida.
For International orders, taxes and duties will be included in your total amount at checkout. There will be no added customs fees once your package arrives at its destination.
- How do I earn and redeems points/rewards?
First, you must create an account on our website to begin earnings points. There are tier levels, which will earn a $ off coupon depending on each tier. You can earn points by making purchases, referring friends, connecting with us on social media, reviewing products. You will also earn bonus points for signing up and on your birthday. The more you earn, the more you save!
- I received a Pitusa gift card. How do I use it?
You will be able to enter the gift card number in the gift card/discount code field at checkout. Make sure to hit ‘Apply’!
- Do you have any store locations?
Our flagship store is in the Wynwood neighborhood in Miami, Florida at 2501 NW 2nd Ave, Miami, FL 33127. Visit our Store Locator to find other retailers that currently carry Pitusa styles.