RETURNS & EXCHANGES
RETURNS & EXCHANGES POLICY
- Returns/exchanges are accepted on new and unworn merchandise only.
- Cancellations or modifications cannot be made once an order has been shipped
- Merchandise must be returned within 30 days of receiving your order.
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
- Merchandise must have all tags, including any Pitusa hangtags, attached.
- All sale items are final.
- Items purchased at a discount are non-returnable but may be exchanged or returned for a full store credit.
If you wish to do a return please do so on our online portal here
If an item is an Exchange:
- If you want to make an exchange, indicate which item you wish to receive on the packing list, if there is a difference in price Pitusa will email you a PayPal link to pay the difference, or Pitusa will refund you the difference.
- Pitusa does not refund shipping costs. Pitusa will cover the shipping for the new item to ship out on domestic orders only.
For International Exchanges: The customer will cover the new shipping costs.
- For Exchanges during Promotional Periods: Please note that the new item you wish to receive will not be eligible for that promotional deal if it is no longer active.
If an item is a Return:
- If you want to make a return indicate which item you want to return and the reason on the packing list.
- Once Pitusa has received your item, it will refund the price paid for that item excluding shipping costs and taxes.
- Pitusa refunds neither shipping costs nor taxes because these costs have already been incurred and paid for.
For International Returns: Please mark on package that it is a return!
Please allow up to 14 days to process returns and exchanges.
If items are faulty or defective, please notify Pitusa within 24 hours of receiving the order. Please provide Pitusa with an image of where the item is faulty/defective. Pitusa will only exchange damaged or faulty items for the same item at no extra cost.
Pitusa is here to assist you and make your buying experience as pleasant and as smooth as possible. Please do not hesitate to contact us with any questions or concerns at firstname.lastname@example.org
6107 NW 6th CT
Miami, FL 33127
*All items being sent back to Pitusa must be packaged correctly. If items are returned damaged or used, than Pitusa holds the right not to issue a refund or to apply a 30% restocking fee depending on how badly the condition of the item is in.