Return Policy

  • Returns/exchanges are accepted on new and unworn merchandise only. Some discounts are final sale including sale items marked over 30% off and items purchased during Black Friday/Cyber Monday sales. 

  • You must submit your return/exchange request through our portal, Pitusa Return Portal Link (include the "#" symbol at the beginning of your order number) and get approval before sending the item back to us.

  • Orders sent back without submitting the request will not be processed.

  • Cancellations or modifications cannot be made once an order has been shipped.

  • Merchandise must be returned within 30 days of receiving your order. Returns will not be accepted after 30 days. 

  • Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

  • Merchandise must have all tags, including any Pitusa hangtags, attached.

 

If an item is an Exchange:

  • If you want to make an exchange, indicate which item you wish to receive on the packing list. If there is a difference in price Pitusa will email you a PayPal link to pay the difference, or Pitusa will refund you the difference.

  • You must submit your exchange request through our portal, Pitusa Return Portal Link (include the "#" symbol at the beginning of your order number) and get approval before sending the item back to us.

  • Orders sent back without submitting the request will not be processed.

  • Ship back at your own Expense 

  • Pitusa does not refund shipping costs. Pitusa will cover the shipping for the new item to ship out on domestic orders only / standard shipping (ground).

  • Expedited shipping request will be subject to extra charge. 

  • For International Exchanges: the customer will cover the new shipping costs.
  • FINAL SALE items are non-exchangeable and non-refundable. 
  • For exchanges during promotional periods: Please note that the new item you wish to receive will not be eligible for that promotional deal if it is no longer active. Some promotions are FINAL SALE including the Labor Day/Black Friday/Cyber Monday Promotions

 

If an item is a Return:

  • If you want to make a return indicate which item you want to return and the reason on the packing list.

  • You must submit your return request through our portal, Pitusa Return Portal Link (include the "#" symbol at the beginning of your order number) and get approval before sending the item back to us.

  • Ship back at your own Expense 

  • Orders sent back without submitting the request will not be processed.

  • Once Pitusa has received your item, it will refund the price paid for that item excluding shipping costs and taxes.

  • Pitusa refunds neither shipping costs nor taxes because these costs have already been incurred and paid for.

  • FINAL SALE items are non-refundable and non-exchangeable. 

  • For International Returns: Please mark on the package that it is a return!

 

PROMOTIONS:

  • ALL SALE ITEMS ARE FINAL including but not limited to the Labor Day/Black Friday/Cyber Monday promotion

  • One code per customer only

  • Some promotional offers are FINAL, please check restrictions prior to purchase 

  • Items purchased at a discount are allowed to be exchanged or returned for store credit only 

  • Codes CANNOT be combined with other promotions 

  • No promotional code can be applied to previous orders (shipping cost or taxes)

  • Orders submitted without coupon codes will be processed without applicable discount

  • Offers valid while stock last 

  • Not valid on gift cards 

  • Promotions have no cash value 

  • Items marked as FINAL SALE are non-returnable 

 

Please allow up to 14 days to process returns and exchanges.

If items are faulty or defective, please notify Pitusa within 24 hours of receiving the order. Please provide Pitusa with an image of where the item is faulty/defective. Pitusa will only exchange damaged or faulty items for the same item at no extra cost.

Pitusa is here to assist you and make your buying experience as pleasant and as smooth as possible. Please do not hesitate to contact us with any questions or concerns at info@pitusa.co

Return Address:

Pitusa

6107 NW 6th CT

Miami, FL 33127

*All items being sent back to Pitusa must be packaged correctly. If items are returned damaged or used, Pitusa holds the right not to issue a refund or to apply a 30% restocking fee depending on how badly the condition of the item is in.