Pitusa is here to assist you and make your buying experience as pleasant and as smooth as possible! Please do not hesitate to contact us with any questions or concerns at firstname.lastname@example.org
- Returns/exchanges are accepted on new and unworn merchandise only. Some items are final sale including sale items discounted 40% or more and items purchased during Black Friday/Cyber Monday and Labor Day sales.
- You must submit your return/exchange request through our portal: Pitusa Return Portal Link (include the "#" symbol at the beginning of your order number). Return requests must be made within 30 days of placing your order.
- Return packages must be mailed to us within 5 days of your return request being approved.
- For domestic returns, if you choose to use the label provided, a $10.00 return shipping fee will be deducted from your refund.
- For international returns, the customer must organize shipping of the item(s) back to us (see return address below).
- Items must be returned in original condition, unworn, unaltered, unwashed and with all original tags attached.
- Original shipping costs cannot be refunded.
- FINAL SALE items are non-refundable and non-exchangeable.
- Cancellations or modifications cannot be made once an order has shipped.
- If you wish to make an exchange, please indicate which item(s) you wish to return and which item(s) you wish to receive on your original packing list. If there is a difference in price, Pitusa will email you an invoice with a link to pay the difference, or Pitusa will refund you the difference.
- You must submit your exchange request through our portal, Pitusa Return Portal Link (include the "#" symbol at the beginning of your order number). Exchange requests must be made within 30 days of placing your order.
- Exchanges must be shipped back to us at your own expense, however Pitusa will cover the shipping cost for the new item(s) to ship back to you for domestic orders only via standard shipping (ground).
- Return packages must be mailed to us within 5 days of your return/exchange request being approved.
- Pitusa does not refund original shipping costs.
- Expedited shipping requests will be subject to an extra charge.
- For International Exchanges: the customer must cover both the return and new shipping fees.
- For exchanges during promotional periods: Please note that the new item you wish to receive will not be eligible for the promotion if it is no longer active. Some promotions are FINAL SALE including Labor Day/Black Friday/Cyber Monday sales.
- Items purchased during special sales including, but not limited to, Labor Day/Black Friday/Cyber Monday promotions are FINAL SALE.
- Items marked as FINAL SALE are non-returnable and non-exchangeable.
- Only one code code may be used per order. Codes may not be combined with other promotions.
- Promotional code may not be applied to previous orders, shipping costs, or taxes.
- Orders submitted without coupon codes will be processed without applicable discount.
- Offers valid while stock lasts.
- Promotions are not valid on gift cards purchases.
- Discounts have no cash value.
- *Please allow up to 7 business days to process returns and exchanges once received in our warehouse.
*If items are faulty or defective upon receipt, please notify Pitusa within 5 days of receiving your order. Please provide Pitusa with an image of where the item is faulty/defective so that we may address quality issues with our producers. Pitusa will only exchange damaged or faulty items for the same item at no extra cost.
Return Address (for international returns):
6107 NW 6th CT
Miami, FL 33127
United States of America
*All items being sent back to Pitusa must be packaged correctly. If items are returned damaged or used, Pitusa holds the right not to issue a refund or to apply a 30% restocking fee if the item(s) are returned in used or poor condition.
ABOUT KOVER RETURN ASSURANCE
Get peace of mind while purchasing final sale items when you add Kover Return Assurance at checkout.
You’ll have the option to return eligible final sale items by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed and in the original packaging with tags attached.
Returns must be initiated within 30 days of placing your order. Return packages must be mailed within 5 days of your return request being approved.
To initiate a return, please follow the instructions provided on Pitusa’ s official Return Policy page: https://www.pitusa.co/pages/return-policy
If you choose to use the label provided a $10 shipping fee will be deducted from your refund when processing the return. We are unable to offer free shipping on eligible item(s) returned.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.