Return Policy

Pitusa is here to assist you and make your buying experience as pleasant and as smooth as possible! Please do not hesitate to contact us with any questions or concerns at


  • To start a return or exchange, use our online portal: pītusa Return Portal Link.
    Requests must be made within 30 days of placing your order.
  • We accept returns only on new, unworn, unwashed merchandise with all tags
    attached. You must keep the tag attached for the return to be accepted.
  • Complete your return by sending it back within 5 days of receiving your Return Authorization.
  • After we receive the package and verify the item's condition, your refund will be processed in 3-5 business days to the original payment method.
  • Returns that do not meet our policy will be sent back to you.
  • FINAL SALE items are not eligible for returns or exchanges.
  • Refunds will be issued to the original payment method. pītusa does not refund
    original shipping costs.
  • Cancellations or modifications are not possible once an order has shipped.
*If items are faulty or defective upon receipt, please notify us within 5 days of receiving your order. Please provide us with an image of where the item is faulty/defective so that we may address quality issues with our producers. pītusa will only exchange damaged or faulty items for the same item at no extra cost.
*All items being returned to us must be packaged correctly. If items are returned damaged or used, pītusa holds the right not to issue a refund or to apply a 30% restocking fee if the item(s) are returned in used or poor condition.


    • For international returns, customers are responsible for customs or import
      duties, taxes, and shipping costs to and from the United States.
    • We recommend using a traceable tracking number for your return. We are not
      responsible for lost items during transit.
    • International pre-orders cannot receive a split shipment if they contain both
      in-stock and pre-order items. Both items will ship together when the pre-order
      item arrives.
    • For international exchanges: the customer must cover both the return and
      new shipping fees.

    Return Address (for international returns):

    Pitusa, LLC
    6107 NW 6th CT
    Miami, FL 33127
    United States of America


      • One promotional code per order. Codes cannot be combined with other promotions.
      • Orders without coupon codes won't receive applicable discounts.
      • Offers valid while stock lasts.
      • Promotions are not applicable to gift card purchases.
      • Discounts have no cash value. 

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